Privacy Policy — How dhk88 Handles Your Data
At dhk88, protecting the personal information of every player is a fundamental responsibility — not an afterthought. This Privacy Policy explains in plain language what data we collect, why we collect it, how we use and store it, and what rights you have over your own information.
Our Privacy Commitments
Six principles that guide how dhk88 manages your personal data — from the moment you register to every transaction you make.
End-to-End Encryption
Every connection between your device and the dhk88 platform is secured with TLS/SSL encryption. Your personal details, payment information, and account credentials are transmitted over encrypted channels at all times — never in plain text.
No Third-Party Data Sales
dhk88 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Your information is used solely for delivering the dhk88 service and fulfilling our legal obligations — nothing else.
Minimal Data Collection
We collect only the data genuinely necessary to operate your account, process payments, comply with KYC obligations, and improve your experience. We do not ask for information beyond what is required for these specific purposes.
Secure Data Storage
Account passwords are stored in hashed, salted form — never as readable text. Payment method details are held in tokenised form. All stored data is protected by access controls limiting visibility to authorised dhk88 personnel only.
Your Rights, Respected
You have the right to access, correct, export, or request deletion of your personal data. Submit a data request to support@dhk88.bio at any time. We will respond within the timeframes set out in this policy, with no unnecessary delays.
Marketing Opt-Out
Promotional emails and notifications from dhk88 are entirely optional. You can manage your communication preferences from your account settings at any time. Opting out of marketing does not affect service-related communications such as transaction confirmations.
Table of Contents
- 1. Introduction & Scope
- 2. Data We Collect
- 3. How We Collect Data
- 4. Legal Basis for Processing
- 5. How We Use Your Data
- 6. Data Sharing & Disclosure
- 7. Cookies & Tracking
- 8 . Data Retention
- 9. Your Rights
- 10. Data Security
- 11. Children & Minors
- 12. Third-Party Services
- 13. Changes to This Policy
- 14. Contact Us
1. Introduction & Scope
This Privacy Policy applies to all personal data collected, processed, and stored by dhk88 ("we", "us", "our") in connection with your use of the dhk88 platform accessible at dhk88.bio and all associated services, games, and products ("the Platform"). It applies to all registered Players as well as visitors who browse the Platform without registering an account.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents, this Privacy Policy shall prevail with respect to data protection matters.
Bangladesh Players: dhk88 serves players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barishal, Rangpur, and Mymensingh. All data processing activities described in this Policy apply equally to all Players regardless of their location within Bangladesh.
2. Data We Collect
dhk88 collects the following categories of personal data from its Players and site visitors:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, passport number | Registration & KYC verification |
| Contact Data | Email address, mobile phone number | Registration |
| Financial Data | bKash / Nagad / Rocket account number, bank account details, card last four digits | Deposit & withdrawal transactions |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Each visit / login session |
| Usage Data | Games played, bets placed, bet amounts, session duration, pages visited | During active Platform use |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Verification Documents | Scanned NID, passport copies, proof of address, payment method screenshots | KYC / account verification requests |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where expressly required for age or identity verification purposes, in which case such data is processed strictly for that limited purpose and retained only for as long as necessary.
3. How We Collect Data
3.1 Directly From You
The majority of the personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or submit any form on the Platform.
3.2 Automated Technical Collection
When you visit dhk88, our servers automatically record certain technical information including your IP address, browser type and version, referring URL, pages visited, and timestamps. This data is collected via server logs and first-party analytics tools. We use this data for security monitoring, fraud prevention, and aggregate performance analysis. We do not use third-party advertising trackers or cross-site tracking technologies.
3.3 Cookies & Local Storage
dhk88 uses first-party cookies and browser local storage to maintain your login session, remember your display preferences, and ensure the Platform functions correctly. See Section 7 for our full cookie policy.
3.4 Payment Processors
When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, Mastercard, or a Bangladesh bank transfer, the relevant payment processor will share transaction confirmation data with dhk88. This data is limited to confirmation reference numbers, transaction amounts, and the payment account identifier — we do not receive your full payment credentials from processors.
4. Legal Basis for Processing
dhk88 processes your personal data on the following legal grounds:
- Contractual necessity — processing required to create and manage your account, process transactions, and deliver the Services as described in the Terms & Conditions.
- Legal obligation — processing required to comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, age verification duties, and any other applicable legal requirements.
- Legitimate interests — processing carried out to prevent fraud, maintain Platform security, conduct aggregate analytics, and improve our services, where these interests are not overridden by your fundamental rights and freedoms.
- Consent — processing for optional marketing communications, where you have explicitly opted in to receive such communications. You may withdraw this consent at any time through your account settings or by emailing support@dhk88.bio.
5. How We Use Your Data
dhk88 uses the personal data we collect for the following purposes:
- Creating and maintaining your dhk88 account and verifying your identity and age (21+).
- Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfers, Visa, and Mastercard.
- Delivering and improving the Services, including cricket betting, live casino, slot games, and virtual casino products.
- Detecting and preventing fraud, money laundering, underage gambling, and other prohibited conduct as defined in the Terms & Conditions.
- Providing customer support via email at support@dhk88.bio and responding to account-related enquiries.
- Sending transactional communications such as deposit confirmations, withdrawal notifications, and security alerts. These communications are service-related and cannot be opted out of while your account is active.
- Sending optional promotional communications about bonuses, new games, and seasonal offers (such as Eid, BPL season, and Pohela Boishakh promotions), where you have consented to receive such communications.
- Complying with responsible gaming obligations, including monitoring for indicators of problem gambling and applying player-requested restrictions such as deposit limits and self-exclusion.
- Maintaining records as required by applicable law and our internal data retention policies.
dhk88 does not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you without human review.
6. Data Sharing & Disclosure
6.1 Service Providers
dhk88 shares personal data with a limited set of third-party service providers who assist in operating the Platform. These providers are contractually bound to process data only on dhk88's instructions and in accordance with this Privacy Policy. Categories of service providers include: payment processing partners (bKash, Nagad, Rocket, Upay, card networks), identity verification providers, game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and cloud hosting infrastructure providers.
6.2 Legal Disclosures
dhk88 may disclose personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by applicable law, court order, or in connection with investigations into fraud, money laundering, or other illegal activity. We will notify you of such disclosures where permitted by law.
6.3 Business Transfers
In the event that dhk88 undergoes a merger, acquisition, or sale of substantially all of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights under this Policy will be preserved.
6.4 No Data Sales
dhk88 does not sell, rent, lease, or otherwise commercially transfer your personal data to third-party marketers, data brokers, or advertising networks. Your data is used exclusively for the purposes described in this Policy.
7. Cookies & Tracking
7.1 First-Party Cookies
dhk88 uses first-party cookies — small text files stored on your device by the Platform — for the following purposes:
- Session cookies: Maintain your login state while you are actively using the Platform. These are deleted automatically when you close your browser.
- Preference cookies: Remember your display settings, such as language preference and table layout options, across sessions.
- Security cookies: Used to detect and prevent cross-site request forgery (CSRF) and other security threats.
7.2 Analytics
dhk88 uses privacy-respecting, first-party analytics to understand aggregate patterns in Platform usage, such as which pages are most visited and which games are most popular. This data is aggregated and anonymised — it is not linked to individual player identities.
7.3 No Third-Party Advertising Trackers
dhk88 does not embed third-party advertising pixels, tracking tags, or behavioural profiling scripts on the Platform. We do not participate in cross-site advertising networks. Your browsing activity on dhk88 is not shared with external advertising platforms.
7.4 Managing Cookies
You can control cookie settings through your browser's privacy settings. Disabling session cookies will prevent you from logging in to your dhk88 account. Disabling preference cookies will mean the Platform cannot remember your display settings between visits. We recommend keeping essential cookies enabled for the best experience.
8. Data Retention
dhk88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | 5 years after account closure | AML & KYC legal obligation |
| Transaction records | 5 years from transaction date | Financial record-keeping obligation |
| Betting & game history | 3 years after last activity | Dispute resolution & responsible gaming monitoring |
| Support correspondence | 2 years from last interaction | Quality assurance & dispute resolution |
| Technical / server logs | 90 days | Security monitoring & fraud detection |
| Marketing consent records | Until consent is withdrawn, then 1 year | Demonstrating lawful basis for marketing |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data must be retained for a longer period due to an ongoing legal dispute, investigation, or regulatory requirement, the relevant data will be held until that matter is fully resolved.
9. Your Rights
As a dhk88 player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our team at support@dhk88.bio with the subject line "Data Rights Request" and we will respond within 30 days:
- Right of Access: Request a copy of all personal data that dhk88 holds about you, along with information about how it is being processed.
- Right to Rectification: Request correction of any personal data that is inaccurate or incomplete. You can update many details directly through your account settings.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn consent. Note that we may be required to retain certain data to comply with legal obligations even after an erasure request.
- Right to Restriction: Request that we restrict processing of your data in certain circumstances, such as while you contest the accuracy of data we hold.
- Right to Data Portability: Request a structured, machine-readable export of the personal data you provided to us, for the purpose of transferring it to another service provider.
- Right to Object: Object to processing of your personal data where we rely on legitimate interests as the legal basis. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Please note: Exercising your right to erasure or restriction will not automatically close your dhk88 account. If you wish to close your account, please contact support@dhk88.bio separately. Account closure requests and data erasure requests are handled independently.
10. Data Security
dhk88 implements a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our security measures include:
- TLS/SSL Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
- Password Hashing: Account passwords are stored using modern, computationally expensive hashing algorithms. We never store passwords in plain text.
- Payment Tokenisation: Financial credentials submitted through payment processors are tokenised — dhk88 does not store raw card numbers or full mobile wallet credentials.
- Access Controls: Access to production systems containing player data is restricted to authorised dhk88 personnel on a need-to-know basis, enforced through role-based access controls and multi-factor authentication.
- Security Monitoring: Our infrastructure is monitored continuously for unusual access patterns, intrusion attempts, and other indicators of compromise.
- Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, dhk88 will notify affected players within 72 hours of becoming aware of the incident, by email to the address registered on your account.
While dhk88 takes all reasonable steps to protect your data, no online system can guarantee absolute security. You are responsible for keeping your account credentials confidential and for ensuring the security of your own device and network connection.
11. Children & Minors
The dhk88 Platform is strictly intended for adults aged 21 and above. dhk88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that an account has been registered by or on behalf of a person under 21, we will immediately close that account, delete the associated personal data (subject to any legal retention obligations), and return any real-money deposits that can be verified as belonging to the minor.
If you have reason to believe that a person under 21 has registered a dhk88 account, please contact us immediately at support@dhk88.bio so we can investigate and take appropriate action.
12. Third-Party Services
The dhk88 Platform incorporates games and services provided by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you access these games, certain gameplay data may be processed directly by the relevant game provider in accordance with their own privacy policies. dhk88 is not responsible for the data practices of these providers, and we recommend reviewing their policies if you have specific concerns about how your gameplay data is handled at the provider level.
Payment processing services (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and Bangladesh bank networks) operate under their own privacy frameworks. dhk88 has no control over how these providers process data related to transactions initiated on their own platforms. Please refer to the privacy policy of your chosen payment provider for details.
dhk88 does not embed links to external websites other than those described in this Policy. The Platform contains no third-party advertisements or content widgets that would expose your data to external parties without your knowledge.
13. Changes to This Policy
dhk88 reserves the right to update or replace this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this document and notify active players via the email address registered on their account. Minor clarifications or formatting updates that do not change the substance of the Policy may be made without individual notification.
Your continued use of the Platform after a revised Privacy Policy has been posted constitutes your acceptance of those changes. If you do not agree with a material change, you have the right to close your account and request deletion of your personal data by contacting support@dhk88.bio.
14. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dhk88 handles your personal data, please contact our data support team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
- Email: support@dhk88.bio
- Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
- Support Hours: 24 hours a day, 7 days a week
- Response Language: English
For account closure requests, self-exclusion, or responsible gaming support, please visit our Responsible Gaming page or contact the same support address. These requests are handled by a dedicated team and are treated as a priority.
Your Privacy Is Safe with dhk88
We take data protection seriously so you can focus on what matters — enjoying cricket betting, live casino, and slots with total confidence. Questions about your data? Our support team is available around the clock.